Privacy Policy

Your privacy is important and BCM Agency is committed to respecting personal data supplied to us. This statement explains what personal data we collect and how we use it. We summarise each section and you can click on “learn more” if you are interested in more information for any topic.

Who are we?

We are BCM Agency, a strategic planning and marketing communications agency.

  • Our registered address is Enterprise House, Wrest Park, Silsoe, Beds MK45 4HS
  • Our company number is company number is 10238918.

What personal data is collected?

We may collect personally identifiable information such as name, contact details and details of your web visits.

We may collect general personal information such as your name, gender, title and job role and department as well as your contact details including your contact address, email, telephone numbers and, if you have chosen to contact us this way, your social media handles.

If you visit our website, we may collect your IP address and associated contact details and the web version and device you use. We may collect information on how you use the website.

How is personal data collected?

We obtain personal data when you visit our website and make an enquiry, when you register your interest in receiving communications or if we meet in person. We may also validate your details by checking your website and other publicly available sources.

How we use personal data?

We use your data to improve our service, your experience when using the web or to respond to your requests and expressions of interest. We also send occasional marketing communications which contain information about industry issues, products and services which are likely be of interest to you.

We process the data to serve legitimate interests. Specific usage of personal data includes:

  • improving the website by monitoring how it is used
  • responding to any feedback you send us, if you’ve asked us to
  • gathering feedback to improve our services
  • improving relevance of direct marketing communications and service updates

How do we keep your data safe?

We have procedures and security features in place to keep your data secure once we receive it.

We store your data on secure servers in accordance with the General Data Protection Act.

Do we share personal data?

We never sell your data.

Personal data can only be viewed and processed by authorised people within BCM Agency or by supplier organisations in accordance with our instructions or by public bodies when required to do so by law.

Personal data can only be viewed by authorised people in the following circumstances:

  • Government authorities and regulatory bodies: to comply with laws or to respond to claims, legal process and requests and to cooperate.
  • Third parties in connection with enforcement of our Terms & Conditions.
  • Vendors, consultants and other service providers: to perform services on our behalf.

We use external companies for maintaining the technical operation of some of our systems such as our website, contact management and marketing automation systems. These companies are data processors for the personal data for which we are the data controller. The data processors must act solely in accordance with instructions from us.

Do we transfer data outside the EU?

Some of our data processors and third-party services are located outside of the European Union, in secure locations such the US where there is a legal framework such as the EU-US Privacy Shield framework governing the transfer of your personal data.

The data processors have taken reasonable technical and organisational measures to protect against the information being accidentally or illegally destroyed, lost or deteriorated, and to protect against the information being disclosed to unauthorised persons, being misused, or in other ways being processed in violation.

Cookie policy

Our website uses cookies and similar technologies ("Cookies"). By using our website, you accept that we use cookies as described below.

We use cookies for:

  • Generating statistics measuring website traffic
  • Monitoring the performance of the website and your use of our website
  • Authentication and improving the functionality of our website by remembering your username and password when you return to the website, and remembering information about your browser and preferences (such as language)
  • Giving you the option to connect to social networks
  • Targeted advertisements

Third party cookies:

  • Google Analytics for statistical analysis

Your choices, your rights

You can find out what information we hold about you and request changes to the data or how it is used by contacting our managing director and data controller on [email protected].

We only keep data relevant to the purpose for which it is intended. We do what we can to keep it accurate and up to date. You can ask for access to your data from our data controller and exercise your rights to have it corrected or change how it is used.

If you receive email news, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.

We do not keep personal data for longer than is necessary for the purposes for which it is being processed. We review this annually and archive or delete data securely.